Uniform Conditions of Hospitality
Article 1: Definitions.
In the Uniform Conditions of the Hotel and Catering Industry (UVH), and in the offers and agreements to which the UVH applies, the following words shall in each case mean the following:
1.1 Catering establishment
The natural or legal person who makes it his business to provide catering services.
1.2 Provision of hospitality service(s).
The provision by a catering company of accommodation and/or food and/or drink and/or the provision of (hall) space and/or premises, all with all related activities and services, and all in the broadest sense of the word.
1.3 Customer
The natural or legal person who has concluded or shows an intention to conclude a catering agreement with a catering establishment. A distinction can be made between private and business customers. A private Customer is a Customer who is not acting in the name of a profession or business. A business customer is a customer acting on behalf of a profession or company.
1.4 Guest
The natural person(s) to whom one or more Catering Service(s) must be provided on the basis of a Catering Agreement concluded with the Customer. Where the UVH mentions Guest or Customer, both Guest and Customer are meant, unless it necessarily follows from the content of the provision and its purport that only one of the two can be meant.
1.5 Hospitality Agreement/Reservation.
An agreement between a Catering Establishment and a Customer regarding one or more Catering Services to be provided by the Catering Establishment at a price to be paid by the Customer. Instead of the term Catering Agreement, the term Reservation is also used.
1.6 Reservation value
The value of the Catering Agreement, which is equal to the total expected turnover (turnover for the Catering Establishment ensuing from what is supplied under the terms of the Catering Agreement) of the Catering Establishment including any tourist tax and VAT relating to a Catering Agreement concluded with a Customer. This turnover estimate is based on the quotation and any subsequent written price agreements and/or, if these are not conclusive in this respect or if there is no question of a quotation and subsequent price agreements, the averages applicable within that Catering Establishment.
1.7 No-show
Failure by a customer, without cancellation, to use a catering service to be provided under a hospitality agreement.
1.8 Group
A group of 10 or more guests to whom hospitality services are to be provided by a hospitality establishment under one or more hospitality agreements to be considered related.
1.9 Individual
Any person, falling under guest or customer, who does not belong to a group according to the aforementioned
1.10 Corkscrew money
The amount due for consuming beverages and/or food not provided by a catering establishment on its premises. Corkage money also means and includes: dish money and/or kitchen money.
1.11 Cancellation
The written notice by the Customer to the Catering Establishment that one or more agreed Catering Services will not be used in whole or in part, or the written notice by the Catering Establishment to the Customer that one or more agreed Catering Services will not be provided in whole or in part. In this context written also means by e-mail or digital contact form, provided that the sender is sure that the Catering Establishment has received the message.
1.12 Written
In any case, written shall always include; digital.
1.13 Turnover guarantee
A written declaration by the Customer that, in respect of one or more catering agreements, at least a certain amount of turnover will be realized by the Catering Establishment.
1.14 Effective date
The moment when in accordance with the Catering Agreement the provision of Catering Services commences. Which does not establish that the Catering Establishment does not have to carry out work and/or incur costs for the purpose of the Catering Agreement prior to the commencement date.
Article 2: Applicability
2.1 The UVH apply to the exclusion of all other general terms and conditions to the formation and content of all Catering Agreements, as well as to all offers relating to the formation of these Catering Agreements. If other general terms and conditions should nevertheless apply, the UVH shall prevail in the event of any conflict.
2.2 Deviations from the UVH are only possible in writing per Catering Agreement. No rights can be derived from amendments for subsequent agreements with the Catering Establishment.
2.3 The UVH are also valid for all natural and legal persons which the Catering Establishment uses or has used in concluding and/or carrying out a Catering Agreement or another agreement or in operating the Catering Establishment.
2.4 If a Customer/Guest uses the services of the Catering Establishment, she thereby accepts that the UVH prevails over the (general) terms and conditions declared applicable by any intermediary – including an (online) sales platform.
Clause 3: Establishment of Catering Agreements.
3.1 A Catering Establishment may at any time refuse to enter into a Catering Agreement for any reason whatsoever, unless such refusal takes place exclusively on one or more grounds classified as discrimination in Article 137c of the Penal Code.
3.2 All offers made by a Catering Establishment in connection with the formation of a Catering Agreement are without obligation. The offers are always made subject to availability. If the Catering Establishment invokes the said reservation within a reasonable period after acceptance by the Customer, then the intended Catering Agreement shall be considered not to have been made.
3.3 A Catering Agreement for (a) Customer/Guest(s) entered into by intermediaries (including shipbrokers, (online) travel agencies or agents, platforms and other Catering Establishments), whether or not in the name of their relation(s), shall be considered to be concluded partly for the account and risk of these intermediaries. The Catering Establishment owes no commission/fee to intermediaries, unless expressly agreed otherwise in writing. The Customer/Guest(s) and the intermediary(s) are severally liable for the payment of the amount due.
3.4 If the Customer does not fully fulfil all his obligations to the Catering Establishment arising from the Catering Agreement, the Catering Establishment is entitled to suspend the provision of services without the need to pay compensation.
3.5 If one of the parties to a Catering Agreement is unable to fulfill any obligation under that Catering Agreement, he is obliged to inform the other party as soon as possible.
Article 4: Option right
4.1 An option right is the right of a Customer to conclude the Catering Agreement within an agreed period by accepting a valid offer from the Catering Establishment. An option right can only be granted and exercised in writing. The right of option lapses if the Customer has indicated that he does not wish to take up the offer or if the agreed period has passed without the Customer having indicated that he wishes to take up the right of option.
4.2 An option right can be revoked by the Catering Establishment if another Customer makes the Catering Establishment an offer to conclude a Catering Agreement for (a part of) the optioned Catering Services. In that case the Customer to whom the Catering Establishment has made an offer with right of option must be informed about the offer of the other Customer, after which the first-mentioned Customer must state, within a period set by the Catering Establishment, whether he makes use of the offer under right of option. If no use is made of this or there is no response, this offer and the right of option lapse.
Clause 5: Rights and obligations of the Catering Establishment
5.1 The Catering Establishment may declare further house or conduct rules applicable in addition to these UVH by clearly communicating this to the Customer/Guest.
5.2 The Catering Establishment may at any time and with immediate effect terminate Catering Services to or the granting of access to an establishment of a Guest, if the Guest violates the UVH, house rules and/or rules of conduct, or behaves in any other way that disturbs the order and peace and quiet in the Catering Establishment and/or the normal running of the establishment. The Guest must then leave the Catering Establishment at the first request. In that case there is no obligation to pay any compensation to the Customer/Guest.
5.3 The Catering Establishment is entitled, after consultation with the local competent authority, to cancel the Catering Agreement extrajudicially on account of a well-founded fear of a disturbance of public order. In that case there is no obligation to pay any compensation to the Customer/Guest.
5.4 The Catering Establishment is not obliged to accept and/or take into safe keeping any property of the Guest. If it does accept Goods and no payment is made for them, this shall take place at the risk of the Guest. If the Catering Establishment makes any charge to the Guest for accepting Goods and/or taking Goods into safe keeping, the Catering Establishment shall look after those Goods with all due care, without prejudice to the other stipulations in these UVH.
5.5 The Catering Establishment is not obliged to admit any pet of a Customer/Guest and may attach conditions to the admission. The admission of assistance dogs is subject to the statutory regulation(s), including the exceptions specified therein.
5.6 The Catering Establishment may inform the Customer, no later than one month before the first Catering Service is to be provided under the terms of the applicable Catering Agreement(s), that several Guests will be regarded as a group. In that case the provisions for groups apply to those Guests.
Article 6: Customer’s rights and obligations.
6.1 The Customer is obliged to observe the house and conduct rules in force in the Catering Establishment and to follow the reasonable instructions of the Catering Establishment. Reasonable instructions may also be given verbally.
6.2 The Customer is obliged to cooperate with reasonable requests made by the Catering Establishment within the framework of its legal duties regarding, among other things, safety, identification, food safety/hygiene and limitation of nuisance.
6.3 The Catering Establishment is entitled to ask the Customer to accept accommodation/location other than that which was to be provided in accordance with the Catering Agreement, provided that that accommodation/location is equivalent in the opinion of the Catering Establishment or an agreement is reached between the Catering Establishment and the Customer to that effect. In that case the Customer shall not receive any compensation. If any extra costs are charged to the Customer, the Customer has the possibility of refusing the alternative and terminating that part of the Catering Agreement to which the change applies with immediate effect.
Article 7: Reservations – table reservation
7.1 If the Catering Establishment offers that possibility, the Customer can make a reservation, for example for lunch or dinner. In that case, a date, time and number of guests are agreed upon for the reservation.
7.2 The Catering Establishment may attach conditions to the reservation such as payment of an amount as a deposit, a down payment or reconfirmation.
7.3 If the Customer has not arrived with the number of guests agreed within half an hour of the reserved time, the Catering Establishment may regard the reservation as cancelled, without prejudice to the other stipulations in these UVH. The Catering Establishment may attach consequences to this if clearly stated in advance, such as withholding the deposit or down payment. Unless this is not permitted by law or legal regulations.
Article 8: Booking – accommodation
8.1 If a reservation is made for accommodation, the Catering Establishment shall communicate, prior to or at the latest when the reservation is made, the time when the accommodation is made available to the Guest and by what time the Guest should leave the accommodation.
8.2 Unless otherwise agreed, the Catering Establishment is entitled to regard the reservation for accommodation as cancelled if the Guest has not checked in with the Catering Establishment by 6.00 p.m. on the first day of the reservation, or if the Guest has not stated in good time that he will arrive at a later time without the Catering Establishment having objected. The foregoing applies, without prejudice to the provisions further in this UVH.
Article 9: Consumption and corkage fees
9.1 For every guest who participates in an event, places a reservation, takes a seat at a table in a catering establishment or otherwise enters into an agreement with the Catering Establishment, it is in principle obligatory to purchase a consumption/catering service.
9.2 The Catering Establishment may forbid the Customer/Guest to consume food and/or drink brought in themselves or supplied by a meal delivery service in the Catering Establishment, including the terrace. If the Catering Establishment allows the consumption of food and/or drink brought in by the Customer/Guest or provided by a meal delivery service, the Catering Establishment may attach conditions to such allowing, including the charging of a corkage fee fixed in advance, or the method of delivery of food and/or drink by a meal delivery service.
Article 10: Taking into custody and lost and found.
10.1 The Catering Establishment is not responsible for taking custody of Goods left behind or found. After notifying the Customer that Goods have been left behind, the Customer must collect the Goods within 14 days. The Catering Establishment is not obliged to send these Goods. If it does so on request, this will take place at the expense and risk of the Customer/Guest. If the Goods have not been collected or sent back after 14 days they may be disposed of by the Catering Establishment at the expense of the Customer/Guest. For found objects whose owner is not known the legal rules apply.
10.2 Objects lost or left behind in the Catering Establishment, which are found by the Guest, must be returned to the Catering Establishment as soon as possible.
Article 11 Payment
11.1 The Customer owes the price agreed in the Catering Agreement. The prices shall as far as possible be specified on lists displayed by the Catering Establishment in a place visible to the Customer or handed over to the Customer, if necessary at the request of the Customer, or which are digitally accessible to the Customer. A list is considered to be displayed visibly for the Customer if it is visible in the normally accessible areas of the Catering Establishment.
11.2 For special services, such as the use of a checkroom, garage, safe, laundry or dry cleaning, telephone, internet, wifi, room service, TV rental and the like, the Catering Establishment may charge an extra fee which will be announced by the Catering Establishment in advance.
11.3 If a Turnover Guarantee has been issued in the Catering Agreement, the Customer is in all cases obliged to pay at least the amount specified in the Turnover Guarantee to the Catering Establishment. However, in the event of (partial) cancellation of that Catering Agreement by a private Customer, that private Customer, if there is an agreement that qualifies as a commission contract, cannot be bound by the turnover guarantee, but only the actual costs incurred and a reasonable wage shall be reimbursed by the private Customer.
11.4 All bills, including bills relating to cancellation or no-show, are payable by the customer at the time they are presented to him. The Customer must ensure immediate payment in cash or by bank or giro, unless otherwise agreed. The Catering Establishment can always demand interim payment for Catering Services already provided.
11.5 The prices stated in a quotation or Catering Agreement are based on the cost factors applicable at the time the quotation or Agreement is made. The Catering Establishment reserves the right, if after the date the agreement is made but before the day of delivery, increases occur in one or more cost factors, to charge these increases to the Customer. In that case this shall be reported to the Customer in writing. The Catering Establishment is also entitled to apply an annual inflation adjustment in January of each year, which will also be communicated in writing to the Customer/Guest. This inflation adjustment is calculated on the basis of the latest consumer price index figure (CPI) established by Statistics Netherlands (CBS).
11.6 If it concerns a private Customer and the price increase in the previous paragraph of this clause is implemented within 3 months after the conclusion of the agreement concerning accommodation/rent, the Customer may cancel the agreement after the price increase. If the Customer wishes to cancel the agreement on this ground, this must be communicated in writing to the Catering Establishment within 7 days of receiving the new prices. In that case the Customer shall pay the costs incurred by the Catering Establishment at that time, the Customer shall not receive any compensation.
11.7 As long as the Customer has not entirely fulfilled all his obligations to the Catering Establishment, the Catering Establishment is entitled to suspend its performance under the Catering Agreement. The Catering Establishment can require security from the Customer/Guest to guarantee fulfilment of obligations. In addition to a right of retention, the Catering Establishment shall on request be entitled to a pledge on Goods handed over by the Customer/Guest to the Catering Establishment in this context.
11.8 If payment other than in cash has been agreed, all invoices for any amount must be paid to the Catering Establishment by the Customer within 14 days of the invoice date. If an invoice is sent out, the Catering Establishment is at all times entitled to charge a credit limitation surcharge of 2% of the invoice amount, which is cancelled if the Customer pays the invoice within 14 days.
11.9 If payment is not made in good time, the Customer is in default without any notice of default being necessary. Only if the Customer is a private Customer shall the Catering Establishment, in the event of non-payment, send a notice of default giving the Customer at least 14 days to pay.
11.10 If the Customer is in default he must reimburse the Catering Establishment for all collection costs. For private customers the extrajudicial collection costs are calculated in accordance with the Collection Costs Act and for business customers a percentage of 15% of the outstanding invoice amount with a minimum of € 50.
11.11 Every payment shall, regardless of any endorsement or comment made by the Customer at the time of that payment, be deemed to be deducted from the Customer’s debt to the Catering Establishment in the following order:
- The cost of foreclosure
- Judicial and extrajudicial collection costs.
- The interest
- The damage
- The principal sum
11.12 Payment shall be made in Euros. If it is not clearly stated whether an amount includes or excludes VAT, then private Customers shall pay an amount including VAT and business Customers shall pay an amount excluding VAT. If the Catering Establishment accepts foreign instruments of payment then the market exchange rate in force at the time of payment shall apply. The Catering Establishment may charge an amount corresponding to a maximum of 10% of the amount offered in foreign currency by way of administration costs. The Catering Establishment can accomplish this by adjusting the prevailing market exchange rate by up to 10%.
11.13 The Catering Establishment is never obliged to accept means of payment other than cash and may attach conditions to the acceptance of such other means of payment.
Article 12: Security deposit
12.1 If the Catering Establishment requests a deposit from a Customer, this shall be reported in good time before the signing of the Agreement and properly administered. A deposit only serves as security for the Catering Establishment and does not count as already realised turnover. As a further security for the Catering Establishment it may require the Customer to cooperate in providing the necessary information to secure the guarantee deposit and the possibility of recovering it as far as possible, including making a copy of the Customer’s credit card. This will take into account privacy regulations.
12.2 If payment by the Customer is not made on time, the Catering Establishment may recover from the guarantee deposit for all that which is owed by the Customer. If agreed in advance, the Catering Establishment may also offset the amount owed by the Customer under the Catering Agreement directly against the guarantee deposit. The excess must be repaid to the Customer by the Catering Establishment without delay.
Article 13: Cancellation by corporate customers
13.1.1 The business Customer is authorized to cancel a Catering Agreement on payment to the Catering Establishment of
the Cancellation Fee specified in this Clause broken down by type of Catering Agreement, unless otherwise agreed in writing
with the Customer. In this Clause, Customer shall always mean; the Business Customer.
13.1.2 By entering into the catering agreement, the Customer authorizes the deduction of a cancellation fee
from any deposit or security deposit.
13.1.3 If the Catering Agreement is partially cancelled, the following
provisions apply pro rata to the cancelled part and the remaining part of the Catering Agreement remains in force.
13.1.4 Cancellation of 1 or more persons belonging to a group will be charged the cancellation fee for
groups for those persons concerned.
13.1.5 Reduction of the number of persons of a reservation is considered as partial cancellation.
Notwithstanding the provisions (13.2, 13.3 and 13.4), in the event of reduction of
the number of persons of a reservation within 14 days before the effective date, the
full agreed reservation value may always be charged in any case.
13.1.6 Changing the date of a reservation is considered a cancellation of the original
hospitality agreement.
13.2 Hospitality agreement related to lodging
These provisions cover hospitality agreements whose main purpose is to provide lodging.
13.2.1 Individuals
When a reservation for lodging, with or without breakfast, is made for one or more individuals
the cancellation charge for that reservation shall be the following percentage of the reservation value applicable to that
reservation:
Upon cancellation:
| more than 1 month before the effective date | 0% |
| more than 14 days up to and including 1 month before the effective date | 15% |
| more than 7 days up to and including 14 days before the effective date | 35% |
| more than 3 days up to and including 7 days before the effective date | 60% |
| more than 24 hours up to and including 3 days before the effective date | 85% |
| 24 hours or less before the effective date | 100% |
13.2.2 Groups
When a reservation for lodging, with or without breakfast, is made for a group, the
cancellation fee for that reservation shall be the following percentage of the
reservation value applicable to that reservation:
Upon cancellation:
| more than 3 months before the effective date | 0% |
| more than 2 months up to and including 3 months before the effective date | 15% |
| more than 1 month up to and including 2 months before the effective date | 35% |
| more than 14 days up to and including 1 month before the effective date | 60% |
| more than 7 days up to and including 14 days before the effective date | 85% |
| 7 days or less before the effective date | 100% |
13.3 Hospitality agreement involving the provision of food and/or beverages
These provisions include hospitality agreements whose main purpose is the provision of food and/or
beverages.
13.3.1 Individuals and Groups
When a reservation is made for only a catering service consisting of the provision of food and/or
or beverages (table reservation), the cancellation charge for that reservation shall be the following
percentage of the reservation value applicable to that reservation:
(a) Upon cancellation if a menu has been agreed upon:
| more than 14 days before the reserved time | 0% |
| more than 7 days up to and including 14 days before the reserved time | 25% |
| more than 3 days up to and including 7 days before the reserved time | 50% |
| 3 days or less before the reserved time | 75% |
(b) Upon cancellation if no menu has been agreed upon:
| more than 48 hours before the reserved time | 0% |
| 48 hours or less before the reserved time | 50% |
13.4 Other hospitality agreements
This provision includes hospitality agreements that are not specifically covered by the other provisions in
this article.
13.4.1 Individuals
When a reservation is made for one or more individuals, the cancellation charge for that
reservation shall be the following percentage of the reservation value applicable to that reservation:
Upon cancellation:
| more than 1 month before the reserved time | 0% |
| more than 14 days up to and including 1 month before intended time | 15% |
| more than 7 days up to and including 14 days before intended time | 35% |
| more than 3 days up to and including 7 days before intended time | 60% |
| more than 24 hours up to and including 3 days before intended time | 85% |
| 24 hours or less before intended time | 100% |
13.4.2 Groups
When a reservation is made for a group, the cancellation charge for that reservation shall be the
following percentage of the reservation value applicable to that reservation:
Upon cancellation:
| more than 6 months before the reserved time | 0% |
| more than 3 months to 6 months before the reserved time | 10% |
| more than 2 months up to and including 3 months before the reserved time | 15% |
| more than 1 month up to and including 2 months before the reserved time | 35% |
| more than 14 days up to and including 1 month before the reserved time | 60% |
| more than 7 days up to and including 14 days before the reserved time | 85% |
| 7 days or less before the reserved time | 100% |
Article 14: Cancellation by private customers
14.1 General
14.1.1 The Private Customer is authorized to cancel a Catering Agreement subject to the legal
provisions and this Clause. In this Clause, Customer shall always mean; the private Customer.
14.1.2 By entering into the catering agreement, the Customer authorizes the deduction of any
amounts due upon cancellation from any deposit or security deposit.
14.1.3 If the Catering Agreement is partially cancelled, the
provisions below shall apply pro rata to the cancelled part and the remaining part of the Catering Agreement shall remain in force.
14.1.4 Cancellation of 1 or more persons belonging to a group will be charged the cancellation fee for
groups for those persons concerned.
14.1.5 Changing the date of a reservation is considered a cancellation of the original
hospitality agreement.
14.2 Hospitality agreement related to service provision (commission contract)
14.2.1 The Customer is at all times entitled to terminate/cancel a Catering Agreement or that part of it which qualifies as a
contract of assignment (agreement relating to the provision of services).
Any associated costs are subject to statutory provisions and case law. The basic principle
is that the costs already reasonably incurred by the Catering Establishment as well as a reasonable wage are
compensated by the Customer to the Catering Establishment. This may also include lost income if and
insofar as a location/room can no longer reasonably be hired on the date in question,
at least insofar as room hire is included in the agreement of order and this part cannot be regarded as a separate
hire agreement.
14.2.2 A reduction in the number of persons of a Reservation is regarded in the case of Catering Agreements of this
nature as an adjustment of the Catering Agreement, therefore not as a (partial) Cancellation, unless
the nature of the change dictates otherwise. If it follows from the nature of the change that there is nevertheless a (partial) Cancellation,
the aforementioned stipulation applies. The Catering Establishment does not have to accept a
change to the agreement on the grounds of this clause or can attach conditions
to this.
14.3 Hospitality agreement relating to lodging and rental (not being a contract for hire)
14.3.1 Any Catering Agreement or part thereof with a Private Customer which does not qualify as an agreement
of order including a rental agreement or agreement to supply
accommodation, can be cancelled against payment to the Catering Establishment of the Cancellation Fee specified in this Clause
unless otherwise agreed in writing with the Customer. To that part
of the Catering Agreement that qualifies as a contract for services, the
Cancellation provision for contract for services always applies.
14.3.2 Reduction of the number of persons of a reservation is considered as partial Cancellation in the case of Catering Agreements of this
nature. Contrary to the stipulations in Clauses 14.3.3 and 14.3.4
, in the event of a reduction in the number of persons of a reservation within 14 days before the
starting date, the full agreed Reservation Value may always be charged
in any case.
14.3.3 Individuals
When a reservation for lodging, with or without breakfast, is made for one or more individuals
the cancellation charge for that reservation shall be the following percentage of the reservation value applicable to that
reservation:
Upon cancellation:
| more than 1 month before the effective date | 0% |
| more than 14 days up to and including 1 month before the effective date | 15% |
| more than 7 days up to and including 14 days before the effective date | 35% |
| more than 3 days up to and including 7 days before the effective date | 60% |
| more than 24 hours up to and including 3 days before the effective date | 85% |
| 24 hours or less before the effective date | 100% |
14.3.4 Groups
When a reservation for lodging, with or without breakfast, is made for a group, the
cancellation fee for that reservation shall be the following percentage of the
reservation value applicable to that reservation:
Upon cancellation:
| more than 3 months before the effective date | 0% |
| more than 2 months up to and including 3 months before the effective date | 15% |
| more than 1 month up to and including 2 months before the effective date | 35% |
| more than 14 days up to and including 1 month before the effective date | 60% |
| more than 7 days up to and including 14 days before the effective date | 85% |
| 7 days or less before the effective date | 100% |
Clause 15: Cancellation by the Catering Establishment
15.1 The Catering Establishment is at all times entitled to cancel a Catering Agreement subject to this
clause, unless otherwise agreed.
15.2 In addition to what is already stipulated in these Terms and Conditions, the Catering Establishment is entitled to cancel the
Catering Agreement immediately, if:
a) The customer does not comply with the obligations of the catering agreement, general terms and conditions or further
announced house rules or instructions.
b) There are sufficient indications that the gathering to be held in the Catering Establishment
on the basis of the Catering Agreement is of such a different character than could be expected on the basis of
announcement by the Customer or on the basis of the capacity of the Customer or guests, that the Catering Establishment would not have entered into the
agreement if it had been aware of the actual character of the gathering on the
c) There are other compelling reasons including business termination by the hospitality company.
15.3 The Catering Establishment is entitled, instead of exercising its right referred to in the previous clause
to set further requirements concerning the course of the gathering in question. If there are sufficient
indications that these further requirements are or will not be sufficiently
fulfilled, the Catering Establishment is still entitled to cancel the Catering Agreement immediately.
15.4 In the event of Cancellation by the Catering Establishment under 15.2 under a) and b) the Customer is liable to pay
cancellation costs in accordance with the Cancellation Costs applicable in the event of Cancellation by the Customer himself as
defined in the UVH depending on the nature of the agreement. The Catering Establishment is also entitled
to claim full damages from business customers instead. The Catering Establishment does not owe any costs
to the Customer and the Customer/Guest does not receive any compensation.
15.5 In case of Cancellation by the Catering Establishment under Clause 15.2 (c) and where the reason is
acts, omissions or conduct of the Customer or his Guests, Clause 15.4 applies. If the reason
for Cancellation by the Catering Establishment cannot be attributed to the Customer or his Guests, no Cancellation Costs are owed by the
Customer/Guest, in all other respects Clause 15.4 remains applicable.
Article 16: Liability
16.1 The Catering Agreement is carried out at the risk and expense of the Customer. The Customer is also
responsible for the guests and or other third parties engaged by it or
involved in the Catering Agreement and what ensues therefrom. The Customer indemnifies the
catering company against claims by third parties.
16.2 The Customer is liable to the Catering Establishment for all direct and indirect damage which the Catering Establishment suffers
as a result of acts or omissions by the Customer, guests or third parties used by the Customer. This also applies
to breaches of house rules and/or rules of conduct and also covers damage caused by pets brought along
and/or goods brought along.
16.3 The Catering Establishment is not liable for damage arising from the Catering Agreement, unless there
is intent or deliberate recklessness on the part of the Catering Establishment.
16.4 If and insofar as the Catering Establishment is (nonetheless) liable, the liability of the Catering Establishment in
all cases is limited to direct damage. Furthermore, that liability shall be limited to the amount paid out
by its liability insurance, increased by the excess. If and insofar as
for whatever reason no payment is made and the Catering Establishment should nevertheless be obliged to compensate a loss
, such compensation shall be limited to the Reservation Value.
16.5 The Catering Establishment is not liable for damage caused by the actions of third parties engaged by it
.
16.6 The Catering Establishment is not liable for theft, damage or loss of Goods which have been brought into the
Catering Establishment by a Guest/Customer, have been deposited there or left behind by them and/or
or have been given for safe keeping by the Catering Establishment without payment being made
. The Customer indemnifies the Catering Establishment against claims from Guests in this respect.
16.7 If the Guest/Customer incurs damage to Goods given into safe keeping for which a payment is made
, the Catering Establishment shall compensate that damage
unless that damage cannot reasonably be at its expense. Compensation is not
owed in respect of other Goods contained in the Goods handed in.
16.8 The Catering Establishment is not liable for damage caused to or with vehicles of the Guest/Customer.
16.9 The Catering Establishment is not liable for any damage directly or indirectly caused to anyone or anything as a direct
or indirect result of any defect or any quality or circumstance on, in or on any movable
or immovable property of which the Catering Establishment is keeper, leaseholder, lessee or owner or which
is otherwise at the disposal of the Catering Establishment.
16.10 The Customer/Guest is responsible for the correctness and completeness of all information and data supplied to the Catering Establishment
including all relevant information relating to the execution of the
Catering Agreement and allergies. The Catering Establishment is not liable for any damage resulting from
its actions if these are based on incorrect or incomplete information provided by the Customer/Guest.
16.11 The Catering Establishment shall take account as far as possible of any allergies that have been reported, but cannot guarantee this to
. In addition, traces of ingredients which
are not wanted cannot be prevented from occurring in the food, unless expressly stated otherwise. The catering company is not
liable for the consequences of this.
16.12 It is the responsibility of the Customer to check before entering into the agreement whether a
possibly rented location is suitable for the intended purpose. If this is not the case, this shall be for
account and risk of the Customer and the Catering Establishment shall not be liable for any damages, the full
rental fee must be paid.
16.13 The Catering Establishment only provides non-binding advice and is not liable for the content and/or
consequences of the advice it provides.
16.14 The customer shall take out adequate insurance against the consequences of this article
Article 17: Force majeure
17.1 There is a question of force majeure for the Catering Establishment in the event of a circumstance which cannot be attributed to the Catering Establishment, but which impedes the fulfilment of the Catering Agreement by the Catering Establishment to such an extent that the fulfilment thereof becomes impossible or difficult. In that case there is a non-attributable failure on the part of the Catering Establishment which cannot be attributed to it.
17.2 Force majeure includes (but is not limited to) revocation of permits, national mourning, hindrance and interruption of transport facilities as a result of which required products/businesses cannot be delivered, staff shortages, disturbances in the Catering Establishment and impediments
caused by measures, laws or decisions of international, national and regional (government)
bodies.
17.3 In the event of force majeure, the parties shall consider in mutual consultation and in all reasonableness, whether the Catering Agreement can be suspended or adapted to the new situation, e.g. by changing and/or moving the
Catering Agreement. Cost reductions and/or cost increases resulting from the aforementioned adjustments shall be entirely for the account and risk of the Customer.
17.4 If suspension or adjustment proves impossible, the Catering Establishment and the Customer are entitled to cancel the Catering Agreement or the part not yet fulfilled on grounds of force majeure. The Catering Establishment shall in all cases remain entitled to the full agreed Reservation Value, reduced by all cost reductions and increased by all cost increases as a result of this Cancellation. With private customers – with regard to that part of the Catering Agreement that is
qualified as a contract for services – the actual costs incurred and a reasonable wage shall be reimbursed by the Customer instead of the Reservation Value for that part of the Agreement.
17.5 The Catering Establishment is not liable for force majeure situations. The Customer must insure himself against the financial risks of force majeure if required.
Article 18 Epidemic diseases/Covid
18.1 This clause contains additional agreements about epidemic and contagious diseases, such as Covid-19 (hereinafter collectively: epidemic diseases) and applies if a Catering Agreement cannot be performed in the agreed form due to government measures. By
“government measures” is meant the government regulations and measures in force at that time in connection with epidemic diseases.
18.2 This Clause shall only take effect after the government measures have been implemented, until then the regular agreements made between the parties shall apply. This Clause shall prevail over the Catering Agreement and General Conditions in force between the parties.
18.3 The Catering Establishment shall make every effort to observe government measures in the execution of the Catering Agreement.
18.4 The Customer must ensure that guests observe the government measures during execution of the catering agreement.
18.5 The Catering Establishment is not responsible or liable for non-compliance with government measures by the Customer and/or guests. The Customer indemnifies the Catering Establishment against any claims
in this respect.
18.6 If a Catering Agreement cannot be performed in the agreed form as a result of government measures, the parties consider this to be force majeure due to epidemic diseases and the force majeure provisions in this UVH shall apply.
18.7 The (temporary) cessation of services/suspension of a catering agreement due to non-compliance with government measures by customer/guests is not force majeure.
18.8 The basic principle is that the Catering Agreement shall be adapted to government measures. The Catering Establishment and the Customer/Guest shall jointly consider whether adjustment is possible, in which case both parties shall act in a solution-oriented, reasonable and fair way.
18.9 If the Catering Agreement is amended in accordance with the previous clause, the Reservation Value agreed between the Catering Establishment and the Customer shall remain payable to the Catering Establishment, on the understanding that all cost reductions shall be deducted from this and all cost increases shall be increased
. The Catering Establishment shall make every effort to minimize cost increases and maximize cost reductions. The Customer understands that the Catering Establishment is partly dependent for this on all suppliers involved and the conditions applied by them.
18.10 If the Catering Agreement cannot be adapted to government measures, the starting point is that the moment of execution of the Catering Agreement will be moved. The Catering Establishment and the Customer shall mutually assess whether rescheduling is possible, in which case both parties shall act solution-oriented, reasonable and fair.
18.11 If a date in the Catering Agreement is changed, the Reservation Value agreed between the Catering Establishment and the Customer shall remain payable to the Catering Establishment, on the understanding that all cost reductions shall be deducted from it and all cost increases added to it. The
Catering Establishment shall make every effort to minimize cost increases and maximize cost reductions. The Customer understands that the Catering Establishment is partly dependent for this on all suppliers involved and the conditions applied by them.
18.12 If the Catering Agreement cannot be amended under this Clause, it may be terminated by either party, with the service being cancelled by the Catering Establishment. If the Catering Agreement is terminated and the Services are cancelled by the Catering Establishment, the Reservation Value agreed between the Catering Establishment and the Customer shall remain due to the Catering Establishment, on the understanding that all cost reductions shall be deducted from it and all
cost increases shall be added to it. The Catering Establishment shall make every effort to minimize cost increases and maximize cost reductions. The Customer understands that the Catering Establishment is partly dependent for this on all suppliers involved and the conditions applied by them. If the Customer is a private customer, for – with regard to that part of the catering agreement that qualifies as a contract for services – the actual costs incurred and a reasonable wage should be reimbursed by the Customer instead of the reservation value for that part of the agreement.
Article 19: Complaints
19.1 Complaints shall be reported to the Catering Establishment in writing and sufficiently substantiated as soon as possible. This shall take place at the latest within 24 hours after becoming aware of the complaint and at the latest within 7 days after execution of the Catering Agreement, or in accordance with the statutory provisions.
19.2 The parties shall consult about a solution. If fulfilment of the agreement is still possible, the Catering Establishment shall in any case be given the opportunity to do so.
Article 20: Publicity, privacy and images/promotion
20.1 The Customer/Guest requests permission from the Catering Establishment for announcements it makes in connection with the Catering Agreement and which are intended for publicity.
20.2 The Customer/Guest is not allowed to affix signs, banners, advertising lighting, loudspeakers or other objects (or have them affixed) inside or outside in the immediate vicinity of the location where Services are provided under the terms of the Catering Agreement, with a view to advertising of any kind whatsoever, without prior written permission from the Catering Establishment.
20.3 The Catering Establishment is permitted to use visual material made during the fulfilment of a Catering Agreement and in which the Customer/Guests are not recognisably depicted, for promotional purposes.
20.4 The Catering Establishment and the Customer shall ensure that privacy rules are observed. The Catering Establishment
is not liable for violation of the privacy rules by the Customer/Guests and may assume that data provided by the Customer/Guest and agreements made with the Customer/Guest can be carried out by the Catering Establishment without having to take further measures in the
framework of the privacy rules.
Article 21: Applicable law and disputes
21.1 Catering Agreements are exclusively governed by Dutch law.
21.2 Any dispute between the Catering Establishment and a Customer shall be exclusively subject to the jurisdiction of the court in the domicile of the Catering Establishment in the Netherlands, unless another court is competent under mandatory statutory provision and without prejudice to the authority of the Catering Establishment to have the dispute settled by the court which would have jurisdiction in the absence of this clause.
Article 22: Final provisions
22.1 The invalidity of one or more provisions in the UVH shall not affect the validity of all other provisions. Should a provision in the UVH prove to be invalid for any reason, the parties shall agree on a replacement provision which approximates the invalid provision in scope and purport as far as possible
.